This website is operated by YOU+ME, a brand of PRIMEROS S.R.O. Throughout the site, the terms “we”, “us” and “our” refer to YOU+ME. YOU+ME offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use this site.
You may not use our products for illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including copyright laws).
You must not transmit worms, viruses, or destructive code. A breach or violation of these Terms will result in immediate termination of your Services.
We reserve the right to refuse Service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.
We are not responsible if information on this site is not accurate, complete, or current. The material is for general information only and should not be relied upon as the sole basis for decisions without consulting more complete sources. Any reliance on this material is at your own risk.
Historical information may not be current. We may modify content at any time but are not obligated to update information.
Product prices may change without notice. We reserve the right to modify or discontinue the Service or any product at any time without notice.
Certain products are available exclusively online and may have limited quantities, subject to return or exchange only per our Refund Policy.
Due to the intimate and hygienic nature of our products (condoms, lubricants, intimate devices), returns are accepted strictly for unopened, unused items in their original, sealed packaging. Once the protective foil, cellophane wrap, or tamper-evident seal is broken or opened, the right to withdraw from the contract and return the goods completely expires due to health protection and hygiene reasons.
To request a return for qualifying unopened products, you can submit your request fully electronically through your customer account portal at https://account.youmecondom.com/ by clicking the appropriate return button.
We aim to display product colors and images accurately but cannot guarantee your device’s display is precise.
We may limit sales or discontinue products. We do not guarantee products or services will meet expectations.
We arrange for delivery of the products via third-party courier services (such as Packeta/Zásilkovna, DPD, GLS, DHL, or national postal carriers) to the shipping address provided during checkout. Any estimated delivery times shown on our website or in confirmation emails are indicative only and do not constitute a guaranteed delivery date.
Risk of loss and damage passes to you upon delivery of the items. Upon receiving your package, you are obliged to inspect the integrity of the packaging. If you notice severe damage that indicates unauthorized tampering or exposure of the goods, you are entitled to refuse acceptance from the courier and must notify us immediately. We are not liable for delays, lost packages, or delivery failures caused entirely by third-party carriers or incorrect address details provided by the customer.
We may refuse any order and limit or cancel quantities per person, household, or order. We may notify you of changes via the contact information provided.
You agree to provide current, complete, and accurate account and purchase information. Update your account promptly as needed.
For more details, see our Refund Policy.
We may provide access to third-party tools, which we do not control or monitor. Use of such tools is at your own risk.
Links to third-party websites are not affiliated with YOU+ME. We are not responsible for their content or actions. Review third-party policies before engaging with them.
You grant us unrestricted rights to use submissions you send (e.g., suggestions, contest entries). We are not obligated to maintain them in confidence or pay compensation.
Your comments must not violate third-party rights or contain harmful material. You are solely responsible for your submissions.
Your submission of personal information is governed by our Privacy Policy.
We reserve the right to correct errors, inaccuracies, or omissions in information or cancel orders based on incorrect details.
You may not use the site for unlawful purposes or violate any laws or third-party rights. Prohibited uses include harassment, transmitting harmful code, or interfering with site functionality.
Our Service and products are provided “as is” and “as available,” without warranties. We disclaim all express or implied warranties. We are not liable for damages resulting from your use of our Service or products, except where prohibited by law.
You agree to indemnify and hold YOU+ME (PRIMEROS S.R.O.) harmless from any claims arising from your breach of these Terms or violation of laws or third-party rights.
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
These Terms remain effective unless terminated by you or us. We may terminate them if you breach any provisions.
These Terms constitute the entire agreement between you and YOU+ME, superseding prior agreements. No waiver of provisions shall be deemed a waiver of others.
These Terms are governed by and construed in accordance with the laws of the Czech Republic.
If you are a consumer residing within the European Union, you also benefit from any mandatory protections afforded to you by the laws of your country of residence. In the event of a dispute, European consumers are entitled to seek out-of-court dispute resolution. You may submit your complaint to the relevant local consumer protection body (such as the Czech Trade Inspection / ČOI at www.coi.cz) or utilize the official European Online Dispute Resolution (ODR) platform provided by the European Commission, which is accessible at https://ec.europa.eu/consumers/odr.
We may update these Terms at any time by posting changes on this page. Continued use of our website constitutes acceptance of those changes.
Questions about these Terms should be sent to us at hello@youmecondom.com.
PRIMEROS S.R.O. (trading as YOU+ME)
Římská 103/12, Praha 120 00, Czech Republic
+420 270 004 790
Company Registration: 08740127
VAT: CZ08740127
